Sometimes the best laid plans can be affected by things beyond your control. While we understand that unforeseen circumstances may put a stop to your cycling adventure we recommend that all guests take out fully comprehensive travel insurance to mitigate against any loss that cancelling your cycling holiday could incur. We would recommend that your insurance should cover both the cost of your tour and any associated travel plans e.g. flights.
On occasion it might be possible to transfer your tour booking to a different tour. Please contact us to discuss this possibility at the earliest opportunity.
In the unfortunate event that you cannot take your place on the tour but, you are able to find another party to take your place, upon full payment of the tour fee by the other party, we will refund your own tour fee less a €100 administration fee.
Any cancellation requests must be received in writing. Our cancellation policy will apply regardless of personal or external factors. This also includes partial cancellation if a guest is unable to complete the entirety of the tour due to weather, personal emergencies, injury or accident or due to arriving late or leaving the tour early.
Any cancellation fee and appropriate refund, where applicable, is laid out below. Please understand that many hotels, restaurants and other facilities and activities often require a deposit for us to secure these services for our guests. Also any late cancellations could affect the viability of the tour.
Please note that the total tour fee may also include event entry deposits which are non-refundable.
Our tours are guaranteed to run once we achieve the minimum number of participants and on average our groups are between 6 and 12 guests.
Italy Cycling Tours reserves the right to cancel any trip with zero guests, therefore you must only book your airfare after your tour is confirmed. We will not accept any responsibility for travel arrangements made prior to confirming your tour booking.
For small groups of 2 to 4 person it is possible to run a tour with a supplement fee, please refer to our Make it Your Own page.
On some tours we provide complimentary transfers from and to our recommended arrival and departure airports. Depending on your flights times, one-time pick-up transfers can be arranged between the hours of 12.00 and 16.00. One-time drop-off from 8.00 and 10.00. If you decide to use our transfer service but your flight times are outside of the designated hours you may choose to arrive/depart on other dates. Please note pre and post tour accommodation is not included in the tour cost. Alternatively, we will be happy to talk you through our “How to Get There” Tips and Advice.
After your booking is confirmed, you will be required to pay an initial deposit of 30% of the total tour cost. The remaining balance is due no less than 60 days before your tour start date. For full details on our payment terms please refer to our General Policies page.
Whether you will bring your own bike or use our bike hire service you need to tell us at the time of booking. This is important because if you bring your own bike we will need to secure a place in our minivan, please note that those spaces are limited.
If you decide to hire a bike from us, we will deliver it to the start of your tour. We recommend that your personal belongings (including your own bike or rental bike) are insured up to the appropriate value as we can accept no responsibility for loss or damage to your personal or rented belongings.
We carefully select our hotels and where possible you will be staying in one of the 3*-4* certified Italy Bike Hotels that specialize in cycling tourism.
If due to the tour location it is not possible to book one of the specialized hotels we will choose a different hotel that will provide a comparable level of service for our guests.
Food is an important part of your holiday and without doubt a huge part of the Italian lifestyle. The hotels we choose are known for their excellent food. However, if you choose to not partake in the included meal in the hotel on some days, our guides have an extensive knowledge of regional specialties and will be happy to recommend the best local places to eat and explore.
You will need to notify us of any dietary requirements you may have when you book your tour. We are able to accommodate vegetarian and gluten free participants. However, we need to know in advance.
We pride ourselves on delivering outstanding service and support to ensure you will have some of the best rides of your life with us. All our rides are fully guided with a minimum of two guides, one cycling with you and one driving behind in the support vehicle.
In our minivan we will have snacks, fruits (bananas) and water to fuel your activity. However, we also encourage you to carry your own preferred source of energy (gels, bars, powders) while riding or hiking.
We reserve the right to adjust the tour itinerary due to circumstances beyond our control. E.g. Adverse weather, road closures, group safety. Any changes we make will be for the benefit of the whole tour group and based on our experience and judgement.
Cycling is a physical activity and as such a certain level of fitness is required. Please refer to our Difficulty page to help you choose the correct tour for your cycling ability. Please note you are required to notify us of any medical condition. You will be required to sign a medical disclaimer form prior to your tour start date.
Sometimes, the best-laid plans can be thwarted by unforeseen circumstances beyond your control. While we understand that unexpected events may prevent you from embarking on your cycling adventure, we strongly advise all guests to purchase fully comprehensive travel insurance to safeguard against any potential losses that could arise from canceling your cycling holiday. It would be beneficial for your insurance coverage to extend beyond the cost of your tour and encompass any associated travel arrangements, such as flights.
